do you know who you spoke to?
This is one of my biggest pet peeves with customer service these days. If you have a problem, in order to get anything resolved you must know you spoke to. It’s like they turn the table on the customer. It’s our fault we didn’t know which one of their employees did something wrong/told us incorrect information/screwed up. They just don’t care. Unless we don’t know the name of their employee, it couldn’t have happened. It makes you want to keep a log book with names, dates, places and transactions, just in case. But then, we’d all be neurotic, right? Where’s the balance?